OUR TERMS AND CONDITIONS

GENERAL

At Daddy Daycare Educare, we are committed to providing a safe, nurturing, and stimulating environment for all children in our care. Our policies are designed to ensure consistency, safety, and mutual respect between staff, children, and families.

We accommodate children between the ages of 3 to 5 years old with only 10 -15 kids per class to ensure your child gets as much one on one attention.
We value open communication and encourage parents to speak to staff regarding their child’s progress, needs, or concerns. Respectful behavior between staff, parents, and children is expected at all times.

Daddy Daycare Educare reserves the right to update policies from time to time, and parents will be notified of any changes in writing. By enrolling a child, parents and guardians agree to abide by the policies and procedures of the daycare to ensure the safety and wellbeing of all children in our care.

TRADING AND HOLIDAY POLICY

Daddy Daycare Educare operates Monday to Thursday from 6:00 am to 5:30 pm, and on Fridays from 6:00 am to 4:30 pm.

The daycare is closed on all public holidays and will close at 5:00 pm on the day before a public holiday. We remain open during the Department of Education school holidays, with the exception of the last week of the June holidays and during December, when we close.

All school fees, including January and December, must be paid in full to secure your child’s placement for the following year.

SAFETY POLICY

For the safety of every child, only authorized individuals are permitted to collect children from Daddy Daycare Educare. The authorized person must be introduced to staff in advance. In the event of a last-minute arrangement, parents must contact the crèche directly and provide the necessary details of the individual collecting the child so staff can verify their identity. No child will be released without proper authorization.All play areas, classrooms, and equipment are regularly inspected to ensure they are safe, clean, and hazard-free. Regular fire and emergency evacuation drills are conducted to ensure children and staff know procedures. Gates and doors remain locked during operational hours to prevent unauthorized access.

The daycare is a smoke-free, alcohol-free, and drug-free environment. No dangerous or harmful items may be brought onto the premises by parents, children, or visitors. Parents and guardians agree to cooperate with all safety policies, as these measures are designed to protect not only their child but also the entire daycare community.

No child will be released to any individual who is suspected to be under the influence of drugs or alcohol, regardless of whether the person is listed as an authorized contact. Staff members are trained in CPR, First Aid, and emergency response procedures, and emergency drills such as fire and evacuation practices will be conducted regularly.

Daddy Daycare Educare reserves the right to discontinue a child’s placement if a parent or guardian’s behavior is consistently disruptive, abusive, or interferes with the smooth operation of the daycare. This includes, but is not limited to: repeated non-cooperation with staff, disrespectful conduct, failure to comply with policies, or creating a hostile environment for staff, children, or other families.

HEALTH AND MEDICATION POLICY

At Daddy Daycare Educare, the wellbeing of every child is a top priority. Children who are unwell must be kept at home to maintain a safe and healthy environment for all.

Any child showing symptoms of contagious illnesses such as measles, mumps, chicken pox, diarrhea, head lice, scabies or other infections will be sent home immediately and may only return once the condition has fully cleared. This policy ensures the safety, comfort, and wellbeing of every child in our care.

If a child becomes unwell or is injured while at crèche, parents will be contacted immediately. This ensures that every child receives the care and attention they need without delay.

HYGIENE POLICY

At Daddy Daycare Educare, we believe that a fresh start each day helps children feel confident, comfortable, and ready to learn. We kindly ask that all children arrive freshly bathed and dressed in clean clothes and underwear each morning. We also encourage parents to ensure that their child’s bag is cleaned out regularly so that it remains neat, hygienic, and organized.Children must arrive at crèche neat and well-groomed each day. Hair must be kept clean, combed, and tidy. Nails must be kept short and clean at all times, and nail polish is not permitted. Parents are responsible for ensuring their child’s oral hygiene, including brushing teeth in the morning and evening.

MEALS

At Daddy Daycare Educare, we provide a nutritious breakfast every morning to give your child the best start to their day.

For lunch and snack time, we kindly ask parents to pack a healthy snack and a solid meal from home. This helps us keep all children safe, as we cannot cater for every individual allergy. Leftovers from supper are always a great option.

Some healthy snack ideas include:Yoghurt,Fresh fruit,Cereal bars,Juice,Biscuits

On Fridays, we celebrate Sharing Day. Please pack an extra small treat for your child to share with a friend, helping them learn the joy of kindness and giving.

Please note: fizzy drinks, energy drinks, and gas drinks are not allowed.

DISCIPLINE

Discipline begins at home and is reinforced at Daddy Daycare Educare to ensure a respectful and positive environment for all children. In cases of unacceptable behavior, privileges will be withdrawn as a consequence. Parents will be informed of any incidents of bad behavior, and a way forward will be discussed in partnership to support the child’s development.

TRANSPORT

Daddy Daycare Educare provides transport services exclusively within the Rondevlei area.

Full transport service (pick-up and drop-off): R520 per month per child.

One-way service (pick-up only or drop-off only): R320 per month per child.

Transport fees are payable in advance at the beginning of each month and are non-refundable. Fees are payable regardless of attendance — even if a child is absent, the full monthly fee must still be paid, unless other arrangements have been made directly with the Transport provider.

Please note that the transport service is optional and not compulsory. It is offered solely for parents who wish to make use of it. Punctuality is essential to ensure smooth transport operations for all children.

DAMAGE TO PROPERTY

Daddy Daycare Educare strives to provide a safe, welcoming, and well-resourced environment for all children in our care. All toys, furniture, equipment, and learning materials are carefully chosen and maintained to support the developmental needs of the children. In the event that a child deliberately, carelessly, or through repeated rough handling causes damage to or breaks any property belonging to the daycare, the parent(s) or legal guardian(s) of that child will be held financially responsible for the cost of repairing or replacing the damaged items. The daycare will issue a written notice outlining the nature of the damage, the items affected, and the estimated replacement or repair cost. Parents or guardians will be expected to settle this amount in full within the time frame provided in the notice.

It is important to note that this policy does not apply to ordinary wear-and-tear or genuine accidents that are considered a normal part of children’s play and exploration. However, in cases where damage results from negligence, misuse, or intentional actions, accountability will rest with the parent(s) or guardian(s). This measure is in place to ensure that resources remain available, safe, and in good condition for all children, and that the environment continues to be well-equipped for learning and development.

FEES & PAYMENTS

A non-refundable registration fee of R250 is required upon enrollment. A re-registration fee must be paid in December to confirm your child’s placement for the upcoming year. Monthly fees are R1650 and must be paid in full at the beginning of each month. Fees for January and December must also be paid in full.

Fees are payable regardless of attendance. Even if your child is kept at home for part of the month—or even for the entire month—the monthly fee remains due in full.Payment secures your child’s placement, and the monthly fee remains valid even if your child is absent for any period, including the entire month. Non-payment does not affect future enrollment, but all fees must be settled to secure your child’s space.

Payment for all school events and fundraisers remains compulsory once arrangements have been made, regardless of whether your child is able to attend or not. This policy ensures that all costs related to planning, bookings, and preparations are covered fairly, as expenses are calculated in advance.

Payments for school events, outings, or extras must be made in advance and are non-refundable, even if the child does not attend.

Partial payments will not secure a child’s place. Full fees must be paid unless a written agreement has been made with the principal. Outstanding balances cannot be carried over to the next month. Each month must be fully settled.

All fees are due in advance the 1st of each month. If fees are not paid by the 7th of the month, the child will not be allowed to attend until the account is settled.No refunds will be given for any fees already paid.

Daddy Daycare Educare reserves the right to terminate placement if fees are consistently unpaid or if payment agreements are not honored.Children will not receive any progress reports, transfer letters, or documentation until all fees are paid in full.

Fees are subject to an annual increase (or as needed) with 30 days written notice to parents.

Fees remain payable even during circumstances beyond our control (e.g. pandemics, strikes, natural disasters) as operational costs continue.

The parent/guardian who signed the contract is the primary account holder and remains responsible for all payments, regardless of any private arrangements with other parties (e.g., relatives, sponsors).

By signing/accepting, parents agree that the daycare may take immediate legal action for non-payment without further warning.

LATE PICKUP FEE

Parents/guardians are required to collect their children on or before the official closing time of Daddy Daycare Educare.

A late collection fee of R100 per 15 minutes (or part thereof) will be charged for any child collected after the stated closing time.

That means:
If a parent arrives after the daycare’s official closing time, they will be charged a late fee of R100.
The fee is calculated in 15-minute blocks (or part of a block).
Even if they are only 5 minutes late, they still pay R100.
If they are 16 minutes late, that moves into the second block, so the fee becomes R200.
If they are 31 minutes late, it becomes R300, and so on.

The late fee is payable immediately upon collection or will be added to the following month’s invoice if not settled at the time of collection.

Repeated late collections may result in:
1. Increased late fee charges at the discretion of management.
2. Suspension or termination of the child’s placement, as late pick-ups place an unfair burden on staff and operational resources.

The late fee is separate from tuition fees and is non-negotiable regardless of the reason for the delay. This includes but is not limited to traffic, work commitments, or personal emergencies.
Failure to pay late pick-up fees will be treated as a breach of contract and may result in the account being handed over for collection.

This policy is in place to protect staff working hours, ensure the safety of all children, and maintain the smooth running of the daycare.